Refund Policy

If ScanMyChat doesn’t meet your needs, you can request a refund within 30 days of your purchase. This applies to both Single Case and Professional licences.

Email support@scanmychat.com from the address you used at checkout, or include your order number, and tell us briefly what went wrong. If the problem is something we can fix — for example a file that didn’t parse as expected — we’ll offer to help, but you are still free to take the refund.

Payments are handled by Polar, our merchant of record, so approved refunds are issued through Polar to your original payment method. How long the money takes to appear depends on your bank or card issuer, typically several business days.

When a refund is issued, the licence key is revoked and can no longer be used to export packages. Packages you already downloaded remain on your device, but the licence to use the software for further exports ends.

We may decline a refund where there is clear evidence of abuse — for example repeated purchase-and-refund cycles, or requests made after a licence has been shared or used in breach of our Terms of Service. This does not affect any rights you have under consumer protection law.

Questions about a purchase or refund: support@scanmychat.com.