Terms of Service

These terms govern your use of the ScanMyChat website and software (the “Service”). By using the Service or buying a licence, you agree to them. If you use the Service on behalf of an organization, you confirm you are authorized to accept these terms for it.

ScanMyChat is evidence preparation software. It reads a WhatsApp chat export in your browser and produces an evidence package containing a chronological transcript, page numbering, an attachment index, consistency checks, a chain-of-custody worksheet, an unsigned declaration template and SHA-256 integrity records. Processing takes place on your device, as described in our Privacy & Security Architecture and Methodology pages. The free analysis is available without a licence; exporting a complete package requires one.

ScanMyChat is not a law firm and does not provide legal advice. Nothing in the Service, its reports or our communications is legal advice or creates an attorney–client relationship. Consult a qualified attorney about your situation.

Whether evidence is admitted, and what weight it is given, is decided by the relevant court or tribunal under its own rules. We do not guarantee that any package will be admitted or will produce any particular result. The Service does not establish authorship or authenticity, does not recover deleted content, and its consistency checks flag items for review rather than determining whether anything was altered. Known limitations are listed on our Methodology page.

• You must have a lawful right to access, possess and use every chat and attachment you process, and to share the resulting package with others.
• You are responsible for the accuracy of anything you enter, such as case reference, preparer, who exported the chat, device, date, time zone and notes. The software marks these as user-supplied and does not verify them.
• You are responsible for keeping downloaded packages secure and for how you use and share them.
• You are responsible for confirming, with your attorney where appropriate, what your court or proceeding requires.

You may not use the Service to:

• fabricate, alter or misrepresent evidence, including editing an export or a generated package and presenting it as unaltered;
• process communications you obtained unlawfully or have no right to use;
• harass, stalk or intimidate anyone;
• interfere with the Service, circumvent licence checks, or reverse engineer it to build a competing product, except where the law expressly allows it.

Fabricating or tampering with evidence may be a criminal offence. We may revoke licences used in breach of this section.

• Per-case licence — a one-time licence to generate evidence packages from one source file. The licence is bound to the SHA-256 fingerprint of the first file it is used with; you may re-export that same file without limit.
• Professional (legacy) — previously sold lifetime licences remain valid on the terms under which they were purchased.
• Law firms — arrangements for several users are agreed separately; contact us.

Licences are non-transferable, and you may not share, resell or publish your licence key. “Lifetime” means for as long as we operate the Service. We grant you a licence to use the software; we do not sell it to you. The packages you generate are yours.

Payments are processed by Polar (polar.sh), which acts as merchant of record and is the seller of record for your purchase. Polar handles payment, applicable taxes, invoices and receipts, and emails your licence key. Your purchase is also subject to Polar’s terms. Prices are shown at checkout and are one-time payments, not subscriptions.

Refunds are available as described in our Refund Policy. When a refund is issued, the associated licence key is revoked.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that it will correctly parse every export format. Use the free analysis to check your file before you buy.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of data, profits or legal outcome, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid for the licence concerned. Some jurisdictions do not allow these limitations, in which case they apply only to the extent permitted.

We may update the Service and these terms. When we change the terms, we will post the new version here with a new effective date; material changes will be announced on the site. Continuing to use the Service after a change means you accept the updated terms. Changes do not reduce the scope of a licence you have already bought.

Questions about these terms: support@scanmychat.com.